ERP System Support Officer (part-time 50%)
Location: Heidelberg, Germany
Staff Category: Staff Member
Contract Duration: 3 years
Grading: 4, 5 or 6; depending on qualification and experience
Closing Date: 27 November 2020
Reference Number: HD01866
EMBL has a mature SAP system which is used as the key information system for the management of Financial and HR issues. EMBL continues to develop its SAP system to support management and scientific budget holders. The SAP team is small and dynamic and comprises specialists who take the lead in administering and further developing the SAP modules in their areas of expertise (Financials/Controlling and Logistics, HR and Interfaces to non-SAP systems). The team members develop and retain solid in house expertise to ensure the stability of the system and optimize and further develop it where required.

The ERP System Support Officer Position holder will be delivering first level support to our user community in the areas of user administration and authorization management, and will take on a supporting role during project activities, assisting in writing requirement definitions and testing activities. In this role, you will be autonomously responsible for the development and delivery of end user training and documentation. You will be supervised by the ERP Team Leader.

Your role

In particular, the main tasks will be:

Project-related activities:
  • Assisting the senior team members in writing requirement definitions and testing activities
  • Develop and deliver end user training and documentation
Ongoing activities:
  • First level user support (resetting passwords, unlocking of expired accounts etc.)
  • Analyse authorization issues of existing SAP users -update authorizations of users as requested / approved
  • Keep all user administration documentation up to date
  • Support newcomer induction process
  • Housekeeping of existing SAP user accounts, update master data etc.
  • Forward and solve incidents via EMBL’s ticketing system

You have

A graduate degree in business, economics, IT and/or solid experience in working as first level ERP support, ideally within an SAP environment. Good communication skills together with a very good knowledge of English and German are essential.  

You might also have

Project management experience.  

Why join us

EMBL is an inclusive, equal opportunity employer offering attractive conditions and benefits appropriate to an international research organization with a very collegial and family friendly working environment. The remuneration package comprises a competitive salary, a comprehensive pension scheme, medical, educational and other social benefits, as well as financial support for relocation and installation, including your family and the availability of an excellent child care facility on campus. EMBL is committed to internationality, diversity and equality, and as such encourages applications from underrepresented groups.  

What else you need to know

We are Europe’s flagship research laboratory for the life sciences – an intergovernmental organisation performing scientific research in disciplines including molecular biology, physics, chemistry and computer science. We are an international, innovative and interdisciplinary laboratory with more than 1700 employees from more than 80 countries, operating across six sites, in Heidelberg (HQ), Barcelona, Hinxton near Cambridge, Hamburg, Grenoble and Rome.

Please note that appointments on fixed term contracts can be renewed, depending on circumstances at the time of the review.

This is a part-time 50% position.