IT Support Officer
Location: Rome, Italy
Staff Category: Staff Member
Contract Duration: 3 or 5 years
Grading: Commensurate
Closing Date: 12 September 2019
Reference Number: RM00083
We are looking for an IT Systems Engineer to join EMBL and its Epigenetics and Neurobiology Unit. Based near Rome, Italy, you will ensure a smooth operation of the local IT environment and provide support to our EMBL Rome users closely collaborating with the IT Services department based at EMBL headquarters in Heidelberg.

Your role

  • Manage and develop the growing local IT infrastructure including networking, data storage, backup, archiving, virtualization and the access to EMBL-wide IT services
  • Provide access to IT services and excellent support to users on macOS, Windows and Linux computers and mobile devices; manage system and software deployment and help troubleshoot software, hardware, network and security related issues for those systems
  • Support the technical setups to enable videoconferences and seminars
  • Coordinate the communication with vendors and IT related purchases
  • Support continuous improvement of IT services analyzing requirements together with the EMBL Rome user community

You have

You should have a several years of experience as an IT professional and preferably a degree in computer sciences or similar. Your experience should include:
  • Hands-on experience supporting users on macOS, Windows, Linux systems and mobile devices
  • Familiarity with server-side Linux administration, systems deployment and configuration management
  • Previous exposure to VMware virtualisation, high-performance storage and computing systems, LDAP, Single Sign-On, Windows server administration, web server and database management
  • Prior experience operating heterogeneous environments and integrating standard IT technologies
  • Broad technology overview, ability to deliver competitive IT services and willingness to learn new skills
  • Well-organised, self-motivated and capable of working both independently and as part of a team 
  • Excellent communication and interpersonal skills with highest ethical standards
  • Fluency in written and spoken English and Italian are required for the position

You might also have

Work experience in an international organization or academia would be an advantage.

Why join us

We offer to you:
  • The opportunity to work with the latest technology
  • The exposure to a fast-growing big data environment, operating over 300 petabytes of science data and high-end computing across several centres including the administrative IT to support the laboratory
  • Certified training and continued development of your professional and personal skills Benefits linked to technological exchange and meeting IT teams at other EMBL sites
  • A competitive salary and a comprehensive pension scheme; medical, educational and other social benefits, as well as financial sponsorship for relocation and installation for you and your family
  • A flexible and friendly, international working environment fostering creativity
  • An inclusive, equal opportunity employer strongly committed to achieving gender balance
  • To be part of one of the world’s highest ranked scientific research organizations and to commit to this joint effort to better understand the principles of life

What else you need to know

We are Europe’s flagship research laboratory for the life sciences – an intergovernmental organisation performing scientific research in disciplines including molecular biology, physics, chemistry and computer science. We are an international, innovative and interdisciplinary laboratory with 1700 employees from many nations operating across six sites, in Heidelberg (DE, headquarters), Barcelona (ES), Cambridge (UK), Hamburg (DE), Grenoble (FR) and Rome (IT).

Our mission is to perform basic research in molecular biology; to offer vital services to scientists in the member states; to train scientists, students and visitors at all levels; to develop new instruments and methods in the life sciences whilst actively engaging in technology transfer activities, and to help integrate European life science research at all levels.

If you feel you have the right skills and experience, please apply online at!

Discover more on working with EMBL IT Services at